NPS Calculator

Net Promoter Score from your survey responses

Count how many respondents scored you 9-10 (promoters), 7-8 (passives), and 0-6 (detractors) to get your NPS on the -100 to +100 scale.

Promoters (9-10) (responses)

Passives (7-8) (responses)

Detractors (0-6) (responses)

NPS 64

Promoters 72.7%

Passives 18.2%

Detractors 9.09%

NPS Calculator FAQ

How is NPS calculated?

NPS is the percentage of promoters minus the percentage of detractors, on a scale from -100 to +100.

What is a good NPS for a small SaaS?

Anything above 0 is decent, above 30 is strong, and above 50 is excellent for B2B products.